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We Build Experiences
Smart, well-designed, seamless experiences. Whether it’s a bank that needs a new mobile interface, or an entertainment icon streaming movies to the masses, our focus is on creating unique experiences that keep people coming back for more. If you’d like to build something interesting together, weshouldtalk@chapterandver.se.
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Hannah Eoff
Account Coordinator—Bookworm—Loves eating breakfast for dinner— Favorite holiday is Groundhog Day—Really into true crime, but not in a creepy way.
Jen Hatton
Account Director—Proud boy mom—Foodie—Fluent in sarcasm and ‘90s rap lyrics.
Michelle Frantilla
Graphic designer – non-stop doodler, gamer, and all around nerd. She says she has a secret weapon but no one knows what it is.
Josh Burns
Writer & Thinker—Kiteboarder—Traveler—Lover—Not a fighter.
Karly Bosma
Account Executive—Baker of cookies—Amateur home renovator—Enjoys (like, actually enjoys) math—Is better at puzzles than you.
Stephanie Schreiber
Associate Creative Director—Expert rock collector—World traveler and yogi—Into design, sassy leggings and Ira Glass. Definitely Ira Glass.
Keytra Malmquist
Boss Account Director—Hiker & coffee drinker—Wannabe world traveler—Tapatio connoisseur.
Kristel Gibson
English teacher turned Content Strategist—Fair-weather Mariner’s fan—Dog lover—Speaker of Italian—Knows lots of words and isn’t afraid to use them.
Shaun Cammack
Production Specialist & IT Guru—Smoked meat enthusiast—Wildlife lover—Favorite spot on earth other than in front of 4 screens: The Palouse.
Sibylla Thompson
Office Manager—Travel agent—Do everything wonder-child—Country music star in her car on the way to work.
Jeff Sanborn
Founder & Executive Creative Director—Bourbon enthusiast—Northwest’s premier hand model—Fluent in Dirk, Lerxst and Pratt.
Delaney Nye
Associate Creative Director—Father—Outdoorsy type—Hopes to run a marathon on every continent with his own knees or replacements.
Harry Burgess
Art Director hailing from across the pond—Baffled by bumper stickers—Voracious appetite for books as well as beans on toast every Friday.
Bailey Carlin
Senior Social Media Manager — Reader of books, drinker of coffee, mother of plants. Occasionally moonlights as a low budget Marie Kondo. Will work for bourbon.
Bri Bazo
Super rad Senior Account Executive—cat lover—bookworm and Harry Potter fangirl—digs plants but can’t figure out how to keep them alive.
Meghan Alexander
Account Director/Media Planner—Mother—Party Planner—Drinks her wine fast and her coffee slow.
Morgan Lynch
Designer—80’s soundtracks lover—Video game fanatic (Earthbound anyone?)—Mac ‘n cheese connoisseur who carries a chart in her purse to rate a restaurant’s mac ‘n cheese. Seriously, who does that?
Jeff Akiyama
Media Director—Fantasy golf fanatic—WSU and Bill Simmons fan—Fave SNL Sketch: ‘Middle Aged Man’.
Steve Kutsch
Art Director—Husband & Father—Climber of tall mountains—Actually loves his job. No, really. He loves it like you’d love having a koala bear in your backyard.
Jesse Scheller
Sr. Art Director—Exotic car lover—Exotic plant lover; leaf him alone—If you're lucky, you’ll see his laser machine.
Hannah Vantrease
Senior Account Executive—Midwestern girl in a Northwest world—Self-proclaimed crazy plant person—Loves a good knitting sesh—Has a 15-pound cat who likes to join video meetings.
Marshall Moore
Web Developer—Code whisperer—Destroyer of worlds—Met Ryan Adams like 10 years ago and still talks about it.
Alison Wright
Graphic Designer—Amateur mixologist and gin enthusiast—Loves horror flicks and cinematography—Ask her about the magical number 7.
Phil Lanier
Director of Digital – Interests include psychology, engineering, physics, math, music, language, classical architecture and economics. He’s, like, really smart.
Jacqui Stewart
Account Director—Wine & popcorn connoisseur—Married a Spanish rocket scientist—Wants to believe Adnan from Serial is innocent.
Leslie Sanborn
Director of Client Development—Master of Barre workouts—Abstainer of gluten—Can do plies for days.
Brandt Heinemann
Director of Planning—Lifelong student of human behavior—Vintage hi-fi stereo collector—Into ethnographic research and 70’s Harman Kardon amps.
Roxy Boone
Non-traditional Director of Operations—Spreadsheet lover—Empty nester—Doesn’t understand petite women’s clothing and yearns for stores that accommodate people with freakishly long limbs.
Scott Wallace
Lighting designer turned Associate Creative Director—Bitters enthusiast—Somewhat talented chef—Into cinematography and Miyazaki films but not in an intimidating way if you don’t know who that is.
Randy Krus
Senior Art Director—Rewriter of copy that sucks—Windsurfer—Into Seinfeld and The Muppets. Not the new Muppets, the Old Muppets with Fozzy Bear and the two senior citizens in the balcony.
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From Complicated to Simple
We partner with big brands and small organizations to solve problems simply and quickly. Our biggest strength is helping you discover your truth and tell that story. How do we get there? We analyze businesses and brands from all angles – competitive, cultural, organizational, product and distribution. We conduct research. We listen. We learn. We study, crunch and distill until we find simple, creative solutions to complicated business problems.
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Cracking Your Code
We’re a full-service agency with a wide range of expertise including: creative, design, research, strategy, identity development & naming, media planning & buying, digital & social media. But in everything we do, we’re always looking for different ways to crack your code. Not the same answer for every problem, the right answer to your problem.
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In-House Production
We like to build things. As a small, nimble agency, we do a lot of our own production in house. We tend to jump right in and start asking questions that lead to answers and creative executions. Our production capabilities include film, editing, photography, music, and package design among other things.
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4 is the New 5
We wondered what would happen if people had more time to spend with their friends and families. So we experimented with a four-day work week. Turns out we’re more creative, more productive and generally happier human beings when given the opportunity for a more balanced life. And like we always say, ‘If it’s good enough for Norway, it’s good enough for us.’
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All Things Digital
A large portion of the work we do is digital. We provide development and technology expertise to companies ranging from the coffee shop down the street to Silicon Valley startups and multinational corporations that get millions of web visitors per month. We design websites, create digital campaigns, write code, build apps, design information architecture and content management systems, implement e-commerce solutions and provide analytics. For some clients, we are the technology department. For others, we augment their IT and development teams. For everyone, we’re a trusted partner.
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ESOP's Fables
We believe this place is only as great as the people who work here. So we created an Employee Stock Ownership Plan to give everyone an ownership stake. Now no one works for The Man. Unless you’re a man. Then you still do.
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